The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Return Policy
    • You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Magnesol® Oil Solutions reserves the right to change its payment procedures at any time without prior notice to you.
    • All return requests are subject to DGA approval. No returns will be accepted or credited without prior authorization from DGA.
    • All return requests must be made within 30 days of delivery.
    • To verify you are eligible to make a return, please contact Customer Service at: 1-908-534-7800.
    • Unauthorized returns will not be issued credit and will be returned to the shipper. Shipping/freight charges may be assessed at our discretion.
    • We will explain your options and issue a Return Merchandise Number (RMN) if eligible. Returns will not be processed without a valid RMN number from our Customer Service Department.
    • Approved returns must be received in unused condition and be in original packaging. Customer is responsible for return shipping costs.
    • We cannot accept returns for any used merchandise unless covered under warranty? no exceptions.
    • Returns resulting from customer order error will be charged a minimum 15% restocking fee and freight charges both ways.
    • All fees will be deducted before a credit or refund is issued.
    • No credits will be processed for a return until we have confirmation that the item has been received and is in unused and new, sellable condition. Credits will be issued within 30 days after receipt of the returned merchandise.
    • Special order and custom items cannot be returned.